Shipping & Returns
Shipping Information
Orders are normally processed within 24 hours Monday to Friday.
Shipments in Germany: 1–3 working days.
Europe: 1–5 working days.
Worldwide: 2–5 working days.
Delivery times are estimates and begin from the date of dispatch. Please allow for possible delays during sale periods and holidays.
Please make sure that your billing and shipping address details are correct, as we are unable to redirect packages once shipped. Always include a phone number.
Free Shipping: We offer free shipping within Germany on orders above €300 and within Europe above €400.
Free worldwide shipping on orders above €500.
All orders are shipped from our warehouse in Germany.
VAT in Germany and the EU: All prices include VAT for products delivered in Germany and the EU.
Customs outside the EU: Duties, customs fees and import taxes are normally added at checkout for shipments outside the EU. This service is currently in beta testing, so please let us know if you experience any issues. Due to the unpredictable nature of tariffs, we are not liable for any additional charges that may arise during import, such as duties.
For any questions please contact us at shop@gmbhgmbh.eu.
We aim to reply within 24 hours, Monday to Friday, 10:00 to 17:00 CET.
Returns & Refunds Policy
Right of Withdrawal
You have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason. To exercise this right, you must notify us within the 14-day period over email or use the withdraw link HERE.
How to Return Your Order
1. Request your return within 14 days of receiving your order — either through your order overview HERE or by emailing shop@gmbhgmbh.eu with your order number and whether you’d like to ship the item yourself or have us send a prepaid shipping label.
2. Send your return to:
Ghembehha GmbH
c/o Platte
Memhardstrasse 8
10178 Berlin
Germany
3. Pack the item securely and include your packing slip or order number.
4. The return must be sent using a trackable shipping method. You’re responsible for the item until it arrives at our warehouse.
Condition of returned items: Items must be unused, in their original packaging, with all tags attached. If the item shows signs of use beyond what’s needed to check its fit, features, or function, we may deduct an amount from your refund to reflect the reduced value.
PLEASE NOTE THAT PRE ORDERS ARE EXCLUDED FROM THE GENERAL TERMS*
*Exclusions for PRE ORDERS
Made-to-order and PRE ORDER items, including DEMI COUTURE and anything produced in your selected size, are excluded from the right of withdrawal under German law (§312g Abs. 2 Nr. 1 BGB), as they are produced specifically for you and cannot be resold. You may still cancel your order within 14 days of placing it for a full refund by contacting us or using the withdrawal link in order overview. After this period, your order enters production and can no longer be cancelled, changed, or refunded. Once delivered, the item cannot be returned for a refund, at our discretion, we may offer store credit or another size instead.
Underwear and swimwear, are also excluded from the right of withdrawal once unsealed, for health and hygiene reasons.
Refunds
When you withdraw from a purchase, we will refund all payments received from you, including the cost of standard delivery (if any).
If you selected a delivery method more expensive than our standard delivery, we will only refund the standard delivery cost.
If you received free shipping at the time of purchase, no delivery costs will be refunded (since none were charged).
Refunds will be made using the same payment method you used for the original transaction, unless we agree otherwise.
A refund is processed within 14 days upon us having received and inspected the goods. From that point it can take up to 10 days before the amount is credited to your account, depending on your bank's policy.
Return Shipping Costs
You are responsible for the direct cost of returning the goods, unless otherwise agreed or unless the goods were faulty or incorrect. We can also issue a return label and deduct it from your refund.
Please ensure that the goods are returned in their original condition. If the value of the goods has been reduced due to handling beyond what is necessary to establish their nature, characteristics, and functioning, we may make a reasonable deduction from your refund.
Customs duties and import taxes are non-refundable.
Contact
Customer service queries sent to shop@gmbhgmbh.eu are normally answered within 24 hours, Monday to Friday, 10:00 to 17:00 CET.