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Shipping & Returns

Shipping Information

Orders are normally processed within 24 hours Monday - Friday.

Shipments in Germany 1–3 working days.
Europe 1–4 working days.
Worldwide 2-5 working days.

Delivery times are estimates and begin from the date of dispatch. Please allow for delays during sale periods and holidays.
Please ensure that the billing and shipping address details are correct, as we are unable to redirect. Always include a phone number.
FREE SHIPPING: we offer free shipping in Germany and the EU on orders above €300.
Free worldwide shipping on orders above €500. We ship from our warehouse in Germany.
VAT in Germany and EU: Our prices include 19% VAT for products delivered in Germany and the EU.
Customs information outside the EU: Duties, custom fees and import taxes are normally added at checkout for shipments outside the EU. This service is currently in beta test stage, so please let us know if you experience any issues with it.
For any questions please contact us at and we will get back to you within 24 hours.
Our operating hours are Monday to Friday, 10am to 5pm CET.

Returns Information

You may return full priced items sold on within 14 days from the date of delivery for a full refund minus shipment (€15 for Germany, €25 for Europe and €80 Worldwide), on the condition that the item is unused, in the original packaging with tags still attached. Sales items are non-refundable, but can be exchanged for a credit.
We reserve the right to refuse a return that does not comply with the above conditions.

Items from the DEMI COUTURE line are made to order and can not be returned or refunded.

Where possible, we will either offer an exchange if there is a replacement available or offer to repair faulty items. When items deemed faulty cannot be repaired or the same item is not available, a full refund will be offered and we will arrange for return of the faulty item.

To return any item(s) from your order, e-mail us at with your order number and reference of the item(s) you would like to return.
Our team will be in touch to provide a return form for you to complete that should be included in the package with your return as well as a shipping label.

Once your return is received, it will undergo a quality check. Please allow up to 7 days for this to be completed. Once items have passed inspection, the refund will be automatically applied to your original method of payment within 7 working days, subject to your bank's processing time.

Your are responsible for shipping costs associated with returning any item. You can either ship yourself directly or the cost of return shipping will be deducted from your refund. Customs and duties costs, as well as cost of original shipment will not be refunded.

Customer service queries are normally answered within 24 hours between Monday to Friday, 10am to 5pm CET.

Version: 0.0.782Stand: Jul 16 2024 15:44:55 GMT+0000 (Coordinated Universal Time)