Shipping & Returns

Shipping Information

Orders are normally processed within 24 hours Monday to Friday.

Shipments in Germany: 1–3 working days.
Europe: 1–5 working days.
Worldwide: 2–5 working days.

Delivery times are estimates and begin from the date of dispatch. Please allow for possible delays during sale periods and holidays.
Please make sure that your billing and shipping address details are correct, as we are unable to redirect packages once shipped. Always include a phone number.

Free Shipping: We offer free shipping within Germany and the EU on orders above €300. Free worldwide shipping on orders above €500. All orders are shipped from our warehouse in Germany.

VAT in Germany and the EU: All prices include 19% VAT for products delivered in Germany and the EU.

Customs outside the EU: Duties, customs fees and import taxes are normally added at checkout for shipments outside the EU. This service is currently in beta testing, so please let us know if you experience any issues. Due to the unpredictable nature of US tariffs, we are not liable for any additional charges that may arise during import, such as duties.

For any questions please contact us at shop@gmbhgmbh.eu. We aim to reply within 24 hours, Monday to Friday, 10am to 5pm CET.

Returns & Refunds Policy

Right of Withdrawal
You have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason. To exercise this right, you must notify us within the 14-day period.

Refunds

When you withdraw from a purchase, we will refund all payments received from you, including the cost of standard delivery (if any).

If you selected a delivery method more expensive than our standard delivery, we will only refund the standard delivery cost.

If you received free shipping at the time of purchase, no delivery costs will be refunded (since none were charged).

Refunds will be made using the same payment method you used for the original transaction, unless we agree otherwise.

Return Shipping Costs

You are responsible for the direct cost of returning the goods, unless otherwise agreed or unless the goods were faulty or incorrect.

Please ensure that the goods are returned in their original condition. If the value of the goods has been reduced due to handling beyond what is necessary to establish their nature, characteristics, and functioning, we may make a reasonable deduction from your refund.

Customs duties and import taxes are non-refundable.

Exclusions
Certain goods are exempt from the right of withdrawal (for example, items made to order, personalised items, or sealed goods which are not suitable for return due to health protection or hygiene reasons, once unsealed). This affects DEMI COUTURE, underwear and swimwear.

Contact
Customer service queries sent to shop@gmbhgmbh.eu are normally answered within 24 hours, Monday to Friday, 10am to 5pm CET.